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Inspiring Customer Service
Coaching and Mentoring
Our Customer Service Coaching and Mentoring starts with attitude. We will challenge your thinking, draw out and help you develop advanced skills and behaviours for providing excellent service. We'll lift your expectations of what is possible and profitable to deliver.
Coaching is structured, results orientated and provided at regualr times over a set period of weeks.
Mentoring is unstructured and provided on an 'as needs' basis.
Who might benefit most?
- Customer Service Managers
- Call Centre Managers
- Account Managers
- Area Managers
- Service Representatives
- Business Owners
Technical Outcomes:
For those who have basic training or experience, the following technical customer service outcomes are offered for telephone, face to face and on-line service departments:
- Appropriate personal presentation
- Listen so that you remember
- Know how to mirror the customer
- Feel empathy so that you want to help
- Effectively manage key customer accounts
- Remain calm while managing difficult customers
- Make difficult calls with confidence
- Commit to knowing your products, processes and systems
- Know how to monitor customer expectations
- Put clear service standards and guidelines in place
- Monitor and report customer service
- Monitor and report customer satisfaction
Interpersonal Outcomes
Not surprisingly, because customer service professionals work with and need to influence many people both internal and external to their organisations, a host of people management and interpersonal skills are also required. Please refer Business Coaching and Mentoring for a full list of topics available.
Act Now! Trial us Free of charge - No Risk!
Contact us today | |
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Managers!
If some team members just do not share your service ethic,
and you want to
lift their performance,
we can work with them one-on-one
to improve their service delivery.
Inquire here |
"Your customer's recommendation
of your services to someone else,
is the biggest untapped source of business
you can have"
Ian Kennedy
DM Guru and Author
Some Powerful Questions
(We have plenty more!)
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Would the service you give to your customers, impress the people you admire?
Does your service impress your customers when compared to what they receive from your competitors?
Is it cost effective to be the best service provider?
Would your team say that you set high standards? | |
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